Help & FAQs
（1）What payment methods do you accept?
Please check the payment method.
（2）What is your ordering process?
The ordering process is simply 3 quick steps:
Select your favorite items and add them to cart.
Enter your billing and shipping information.
（3）What should I do if I made a mistake on my order?
Immediately contact us by phone or email and our team will gladly resolve all of your concerns!
（4）Where is Bigfantoys shipped to?
Please check Shipping policy
（5）How do I apply a coupon code?
Enter your coupon code inside your shopping cart! The coupon code section lies between your listed items and checkout!
You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply the coupon before adding payment)
（6）What if I forget to use the discount code?
After the checkout is completed, we will not refund due to the discount code. However, we recommend that you can cancel the order within 24 hours. Since the item will not leave the warehouse within 24 hours, order cancellation is free. After canceling the order, you can buy again and use the discount code.
（7）How do I change my order?
Email us regarding all changes to an order!
（8）Can I cancel my order?
We can only process cancellations for items that have not gone into production. Please email us at (firstname.lastname@example.org) with your order details we will cancel your order and provide a full refund.
We cannot cancel orders once the printing process has begun.
（9）What’s the status of my order?
Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information.
The most recent information on your order is always available via the receipt link provided in our email correspondence.
If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.
（10）Do I need to pay taxes and duties?
For the United States and Canada and Europe and Australia.
Our products do not charge any other taxes and fees.
（11）How to return the goods?
You can return the product free of charge within 30 days after receiving your items, but you need to ensure that the product meets the return conditions when returning the product. We do not charge a return fee, but for returns that are not related to product quality, you need to pay a return shipping fee. We will provide you with a return address in the United States based on your shipping address. The shipping cost of returning the goods to us depends on the logistics provider you choose.
More specifically, you can check the return policy at the bottom of the website for a return.